Complaints
We endeavour to provide clients with the best advice and service at all times.
If you have any concerns about our costs or services, please speak to a Director of Griffin & Associates or email brett@griffinassociates.com.au. To resolve your concerns, we have policies and procedures in place to deal appropriately with complaints and will use best endeavours to resolve a complaint or dispute to the mutual satisfaction of the parties involved. We may require you to detail your complaint in writing to allow us to fully investigate any concerns that you raise.
Where your complaint concerns a tax agent service that we have provided, you also have the right to make a complaint to the Tax Practitioners Board in accordance with their complaints process described here: https://www.tpb.gov.au/complaints
The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.
TPB Register
The Tax Practitioners Board (TPB) maintains a register with details of registered, suspended and deregistered tax and BAS agents. This register is available to the public to search at https://www.tpb.gov.au/public-register
We are obliged to advise clients of certain events which may influence your decision to engage us as your tax agent (tax agent number 2596 3418).
We are obliged to advise you whether there are any conditions attached to our registration.
Important client information
Please refer to the attached fact sheet published by the Tax Practitioners Board (TPB) summarising your obligations to the ATO and your tax practitioner, and your tax practitioner’s obligations to you, the TPB and ATO.
The TPB fact sheet can be downloaded here: TPB Fact Sheet